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FREQUENTLY ASKED QUESTIONS (FAQ)
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FAQ
FAQ
How do I complete a Booking process?
Via: Cash/ To-Pay/ Credit
What methods of payment do you accept?
Via: Cash/Cheque/Pay Order
How do I know my package will be safe?
We are using poly and envelop for courier are we are also using carton or gene bag.
How can I track my goods/documents/parcel?
It has got a label and tracking no and a delivery & destination point.
How many services do you have?
-----
Is there a size or weight limit to my consignment?
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When can collections be made?
Up to 8.00 AM to 8.00 PM
What is the cut off time for day collections?
8.00 PM
What happens if a collection fails in that day?
It goes onto the next day. Only force majeure situations and company emergencies cause such delays.
What type vehicles does Sundarban Courier Service (Pvt.) Ltd have?
Ravi, Tata Edge-407, 1313, 1615. All are covered vans
How many vehicles do you have?
500+
What is your coverage?
All over Bangladesh
Is packaging required?
Yes
What is your policy when things go wrong?
We go into a mutual understanding with customers.
How can I apply for a credit party? Do you have any policy’s?
An offer is submitted to you with terms and conditions it you qualify a corporate credit party you will get an arrangement basis on terms and conditions.
• How can I pay for a courier if I have a credit arrangement?
Monthly cheque/Pay Order basis settlement.
What do I do if my invoice is incorrect?
You will take it to our A/C dept. and accordingly it will be handled/rectified
When my goods are lost, what should I do?
You will raise a written complaint and we will settle with compensatory demurrage.
Do you have any insurance policy?
No but it can be considered if you are ready to pay.
Do you have any a money back guarantee?
Yes. Only if value declared is done
What is the ceiling weight that you can handle?
We can handled a cumulative load of 12 ton per vehicles.
Can I contact you after the office hour?
Yes. We also have a call centre number (096…) bet 8.00 AM to 10.00 PM
What are your delivery hours?
8.00AM to 9.00PM
• What happens if there is nobody home when the delivery is attempted?
We confirm home availability before delivery is made at home.
You still haven’t answered my question, what should I do?
You will complain to the Call Center first, after that you will complain to the Branch Manager.
Are my goods secured?
Yes
Do you have any guaranteed delivery services?
Our value declared service is guaranteed delivery service.
Do you have an agency policy?
Yes (agency policy link)
How can I apply for an agency?
By online application through our website or apply through proper channels.
Do you have vacancies?
Check our website.
